Frequently Asked Questions

Please read our FAQ before sending us a message.

Are your product Genuine?

Our products are 100% Authentic and Genuine as we source from the brand directly. 

How long will delivery take?

Normal delivery will take around 13-20 working days for the orders to be delivered. All orders will be provided with tracking number once we shipped from our Malaysia warehouse. Please be patient while waiting for your tracking number. 

Express shipping will take around 5-13 working days to be delivered. All orders will be provided with tracking number once we shipped from our Malaysia warehouse. Please be patient while waiting for your tracking number. 

How secure is shopping in the Online Shop? Is my data protected?

All personal information are secured and protected and will only be use for internal purposes. 

What is the process after I placed an orders

After received your orders, we will arrange shipping from our warehouse in the product’s origin country to ship to Malaysia warehouse. Our Malaysia warehouse will then arrange for local delivery.

Do I receive an invoice for my order?

We will provide an e-receipt to your designated email address during checkout. 

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